Customer Technical Service Manager

Our client is a Taiwanese-based manufacturer in the PCB industry. They have recently expanded their operations to Penang and they are looking for a Manager to lead the Customer Technical Service team.

JOB DESCRIPTION

• Propose and manage departmental manpower planning, organizational structure, and
  functional responsibilities.
• Direct, supervise, audit, and coach subordinates on business operations and work plan
  execution; directly participate in operational work when manpower resources are
  insufficient.
• Plan and implement employee training programs, including professional development and
  succession planning.
• Drive departmental KPI achievement and supervise subordinates to meet individual
  KPI/KCI targets.
• Manage, monitor, and control the departmental budget.
• Propose, revise, or abolish policies and regulations within the department’s scope of
  responsibility, and supervise and audit their effective implementation.
• Supervise technical support for:
  – Market promotion of new products at the Penang plant,
  – Technical support during customer processing of company products
  – Responsibility determination for product quality abnormalities.
• Provide technical support for products from other group factories as required.
• Assist in responsibility determination for quality abnormalities of group factory products
  within the East China region
• Assist subordinates in business process computerization and workflow optimization to
  improve efficiency and reduce cycle time
• Participate in management meetings and communicate relevant information through
  departmental meetings or employee assemblies.
• Provide support, consultation, and professional recommendations to internal committees,
  including but not limited to:
  –  Occupational Safety & Health Committee
  –  Catering Committee
  –  Environmental Management Committee
  –  Proposal Review Committee