Manager, Customer Quality

Our client is an American-based MNC from the semiconductor industry. Currently looking for Customer Quality Engineering Manager to handle all customer quality issues and to manage the CQE team.

JOB DESCRIPTION

• Act as subject matter expert on all customer quality matters
• Lead failure analysis activities using 8D, 5 Why, and Fault Tree Analysis
• Coordinate product containment, root cause analysis, corrective and preventive actions,
  and formal customer communications.
• Ensure compliance with automotive customer-specific requirements (CSR) and support
  PPAP submissions, IMDS reporting, and applicable safety documentation.
• Track, analyze, and report customer quality metrics such as PPM, NTF rates, and
  customer scorecards, driving continuous improvement initiatives.
• Prepare for and lead customer quality audits, ensuring documentation, responses, and
  corrective actions meet customer expectations.
• Develop and manage the supplier quality program for raw materials, wafers, packaging,
  and outsourced assembly and test services (OSATs).
• Conduct supplier audits and capability assessments, driving corrective actions and
  improvement plans for non-conformances.
• Ensure supplier compliance with IATF 16949, ISO 9001, and customer-specific quality
  requirements.
• Monitor supplier KPIs, including quality performance and SCARs, and initiate corrective
  action plans as needed.
• Lead the Material Review Board (MRB) process for supplier-related non-conformances
  and coordinate material disposition with cross-functional teams.
• Provide technical feedback to suppliers based on inspection failures, incoming quality
  data, and process deviations.
• Participate in DFMEA, PFMEA, and Control Plan reviews during new product
  development.
• Support internal and external audits, including ISO 9001, IATF 16949, and VDA 6.3
  assessment